PRIVACY POLICY
Effective Date: June 1, 2024
Thank you for visiting T.P.H and using our app (collectively referred to as "Services"). At T.P.H, we treat your personal information with the utmost respect and in accordance with this privacy policy. We are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, disclose, and protect the information you provide to us through our Services.
By registering on this app, creating a profile, submitting your information through the use of this app, or otherwise accessing this app, you agree to the terms of this privacy policy and consent to the policies and practices described for the collection, use, or disclosure of personal information. We urge you to read it fully.
Information we collect:
a. Personal information: When you use our Services, we may collect personal information such as your name, email address, phone number, and address. This information is necessary for us to provide you with our cleaning services and process your requests effectively.
b. Usage information: We may automatically collect certain information about your use of our Services, including your IP address, device information, browser type, operating system, and log data. This information helps us analyze user behavior, troubleshoot technical issues, and improve the functionality of our Services.
c. Data storage technologies: We use data storage technologies to collect information about your interactions with our app. This information helps us improve your experience by:
- Remembering your login information or preferences.
- Personalizing content based on your interests.
- Gathering statistics about how our app is used.
You can usually control this data storage through your device settings. However, disabling it may affect certain app functionalities.
T.P.H does not collect, use, or disclose your personal information without your consent, except where required or allowed by law. We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
How we use your information:
a. Provision of services: We use your personal information to provide you with our cleaning services, fulfill your requests, process payments, and communicate with you regarding your bookings, appointments, and any changes or updates to our Services.
b. Improving and enhancing services: We analyze usage patterns and feedback to enhance and improve our Services. We may use your information to customize your user experience, develop new features, and conduct research and analysis to optimize our operations.
c. Communication and marketing: We may use your contact information to send you promotional offers, newsletters, service updates, and other relevant communications. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in the emails or contacting us directly.
d. Legal compliance: We may use your information to comply with applicable laws, regulations, and legal processes, enforce our rights, and protect the safety of our users.
Sharing and disclosure of information:
a. Third-party service providers: We may share your information with trusted third-party service providers who assist us in delivering our Services, such as payment processors, cloud storage providers, customer support providers, and marketing partners. These service providers are contractually obligated to protect your information and use it solely for the purposes outlined in this Privacy Policy.
b. Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of the transaction. We will notify you via email or through a prominent notice on our website if such a transfer occurs, and any subsequent use of your information will be subject to a new privacy policy.
c. Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request from a governmental authority, court, or regulatory body.
Data Security:
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
You may choose to delete your profile information from our records at any time. Certain registration information regarding your account with us will normally be retained, such as your name, email address, and postal code, should you wish to create a profile or access our services subsequently.
We maintain record retention practices and policies that apply to personal information that is no longer necessary or relevant for the identified purposes or is no longer required or permitted by law to be retained.
T.P.H has appropriate procedures in place concerning the destruction, deletion, and disposition of personal information when it is no longer required for the Services, subject to applicable law.
All personal information destroyed or erased from our records is done so securely, with due regard to the sensitivity of the information.
Children's Privacy:
Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our systems.
Communication with T.P.H
If you contact us, we may keep a record of the correspondence, but we do not make any use of the email address or other contact information other than to respond to the communication.
Improper Use of Personal Information
Although we use all reasonable means to ensure that third parties do not use the information you provide to us for purposes other than those described in this privacy policy, T.P.H is not responsible for any improper use of your personal information that is beyond our reasonable control.
Use of Personal Information
We use your personal information to provide and improve our services, process your transactions, and communicate with you. We may also use your personal information for research and analysis and to personalize your experience on our website.
Your Consent
We do not collect, use, or disclose your personal information without your consent, except where required or permitted by law.
We may also disclose personal information without knowledge or consent to a lawyer or other advisor representing T.P.H to collect a debt, to comply with a subpoena, warrant, or other court order or rules, as required for the investigation or enforcement of laws, or as may otherwise be required or authorized by law. Where a request for personal information is made by an organization claiming lawful authority for the request, T.P.H will take reasonable steps to ensure that the requesting party properly identifies its legal authority.
We will generally obtain your consent electronically on our site. However, it may also be obtained in writing or verbally. In determining the appropriate form of consent, we will consider the sensitivity of and reasonable expectations regarding personal information.
We will not require you to consent to the collection, use, or disclosure of personal information as a condition to the supply of any products or services, except to the extent reasonably required to fulfill the purposes identified in this privacy policy or otherwise identified at the time that we collect your personal information.
Disclosure of Personal Information
We will not disclose your personal information to any third party without your consent, except as required by law or as necessary to provide our services.
We will not sell, trade, rent, or license personal information that you provide to us.
T.P.H uses a third-party service company to process credit card transactions for clients and others who have subscribed to the service. The third-party service provider is required to comply with privacy laws and principles comparable to ours. All credit card transactions are completed using secure electronic encryption.
With the exception of credit card transactions, T.P.H never transfers any personal information to third parties for processing or storage. We use cookies and similar technologies to analyze and understand how our website is used and to personalize your experience.
Access, Accuracy and Updating of Personal Information
We will take reasonable steps to ensure that your personal information is as accurate, complete, and up-to-date as is appropriate for its purposes and to minimize the possibility that inappropriate information may be used to make a decision about you.
T.P.H provides you with the means to access, update, edit, or delete the registration information and certain other personal information you have provided to us at any time on your own by going to the "Edit profiles" section on the site and changing or deleting your registration information and other personal information as desired. We ask that you regularly log in to the site and update your personal information and, in particular, your contact information to ensure its accuracy.
You can update or delete your profile at any time by logging on to the site and making the required changes.
If you decide at any time that you do not want to receive any updates to which you have subscribed, you can log in to the site and change your personal preferences or email a request to info@tphgroup.me indicating your preference not to receive updates.
Upon a request made in writing, T.P.H will inform you of the existence, use, and disclosure of your personal information, at minimal or no cost to you, in accordance with the processes and procedures that we have put in place for such requests. If you are unsure whether we have a record containing your personal information and would like to confirm what personal information we have, please send an email to info@tphgroup.me with your request, identifying all email addresses that you may have given us. If there is any cost involved at all, we will inform you at that time.
We may require additional information from you in order to verify your identity following an access request. Such personal information will only be used for the purpose of identity verification and will itself be subject to protection under the terms of this privacy policy.
T.P.H will respond to all requests for access within 30 days or as otherwise required or permitted by law.
In some circumstances, we may not be able to provide access to all of the personal information that we hold about you. We will not provide access to information that is likely to reveal personal information about a third party, threaten the life or security of an individual, reveal confidential commercial information, is protected by a legally recognized privilege, was created as part of a settlement or dispute resolution process, or was collected in relation to the investigation of a breach of an agreement or a contravention of the law. T.P.H will provide you with reasons if it refuses an access request.
Safeguards
Where T.P.H considers it appropriate, having due regard to the sensitivity of the particular information that we collect, use, or disclose, T.P.H uses encryption or authentication tools, among other methods, practices, and procedures, to protect certain of your personal information, irrespective of which format it is stored in. Our practices and procedures for safeguarding your information are regularly reviewed.
Emails you send to us are not necessarily secure when they are transmitted to us. It is important that you keep your email address and password information secure and that you do not share it with anyone in order to safeguard your personal information on our app.
There are occasionally fraudulent "phishing" emails targeting individuals who the perpetrators believe might be registered users of this site. We never send an email that requests users to visit a web page or place a call and provide their email address, password, or any personal information. We will never ask you to confirm your user ID or password via email. If you ever receive such an email, do not log in from any referred link, and do not provide any personal information.
We work to protect the security of credit card information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. We do not reveal credit card numbers when confirming an order.
Employees are instructed to only use personal information in accordance with the principles set forth in this privacy policy and applicable law. The only employees who have access to your personal information are administrative personnel. Employees who misuse customer personal information may be subject to disciplinary action.
Changes to Our Privacy Policy
T.P.H reserves the right to modify or supplement this privacy policy statement at any time. If we make any material changes to this privacy policy, we will update this site to include such changes and post a notice on our home page, for a period of 30 days, with a link to the updated privacy policy. Please read any such notice and the new policy statement. If you return to this site after a period of more than 30 days, please check this privacy policy to confirm that you are aware of the details of the most recent update.
Please look at the top of this privacy policy to check the date that it was updated and to confirm that you are familiar with the terms of the most recent update. Your continued use of this site after we post such notice will constitute your acceptance of the new terms and their application to your use of this site and the personal information disclosed for such use, including personal information previously furnished to us as if they were the initial terms, and your consent to the use of your personal information as described in this privacy policy and elsewhere at our website.
We will always seek your consent if we want to use your personal information for purposes other than those set out in this privacy policy or to which you have previously agreed.
Other Associated Sites
The site may contain links to other sites, including those of our business partners, vendors, and advertisers. While we try to link only to sites that share our high standards and respect for privacy, please understand that we are not responsible for the content of, or the privacy practices employed by, other sites.
Contact Us
T.P.H will make information about its policies and practices relating to the management of personal information readily available. Please direct any questions about our privacy policies and procedures, any requests for access to our records of your personal information, and any other privacy-related concerns or complaints to info@tphgroup.me. All privacy-related complaints will be acknowledged, recorded, investigated, and responded to in accordance with applicable law.
If you contact us by telephone, please note that telephone calls may be recorded for training or quality assurance purposes.
We welcome any suggestions or comments about our privacy policy.
This privacy policy is effective as of June 1, 2024, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
Toll-Free: 800 PERFECT
Thank you for trusting T.P.H with your personal information.
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